New Technology Implementation: 4 Areas To Focus On To Ensure Success
When undergoing digital transformation, one of the phases involved is reevaluating your organization’s tools. This can mean revamping your organization’s current systems, or choosing new tools altogether. Regardless, an integral part of this phase is choosing the right technology, which you can learn more about here.
But what do you do after you choose the right tech? How do you ensure the new technology becomes integrated and adopted successfully? Here are 4 key areas to focus on for successful new technology implementation.
The first step in any project is to plan. Research what the expectations/needs of the company, the stakeholders, and the users are. Establish a reasonable time frame and budget based on these expectations. Clearly define goals, objectives and what the technology will be able to do. This is important for a few reasons:
- Eliminates the potential for users to become disillusioned with how the technology performs.
- Decreases their resistance to change if they feel their concerns and needs have been heard.
- Eliminates the potential for miscommunication about the timeline and cost of the project.
2. Assembling a Team
The next step is to put together a group of team members to carry out the technology implementation plan. Building the right team is key, so be sure to clearly define the roles and responsibilities of each member to reduce the risk of confusion and deadlines being missed or forgotten. Some important team members to include are:
- Sponsor: this person is in charge of securing the finances, resources, manpower, etc.
- Spokesperson: this person is essentially the “salesperson”, pitching the technology to members in the company and generating support.
- Project Manager: This person is in charge of the administrative duties and keeps the project on track at all times, solving any problems that would jeopardize the success of the implementation.
- IT Team Member: Most technology implementation requires the expertise of some sort of an IT team member.This person would be responsible for carrying out all aspects related to this field.
- Team Members: These people are the bulk of the rest of the team, supporting the other members and carrying out any and all other tasks.
There can be more than one person fulfilling each of these roles. However, it is important that at least one of these individuals have sufficient authority and autonomy to be able to make judgment calls and assemble the necessary resources.
3. Content migration
Transferring over content/files/data/etc. from one system to another is integral to the smoothness of your technology’s implementation. As RSM puts it,” the system is only as good as the data that is in it.” Key steps include:
- Working closely with users to identify relevant and important content to be transferred over.
- Similarly identifying data that does not need to be transferred over.
- Re-aligning data for future use.
Implementing new technology can disrupt business systems, process and employee roles. The procedures and environment that people have become accustomed to change, sometimes drastically. We touched on this bit earlier, but communication between the project team and the end user is absolutely essential. To neglect this would risk encountering heavy resistance from users and failure of the overall implementation. Here’s how to prevent resistance to change:
- Clearly communicate with every and all individuals affected by the new technology.
- Anticipate potential user concerns and make a point to address and reassure those concerns.
- Reinforce users and their value to the company.
- Have a defined training plan to educate users in the new systems, allowing time for adjustment and knowledge transfer.
- Clearly define benefits of the new technology, not only to the company but to the individual users.
Implementing new technology can be tricky. Hear more tips and strategies from top technology experts during our FREE webinar on this topic this Thursday July 27th at 11am. You can sign up here.